1. Nature of Services
Our services are advisory and process-based, involving analysis, drafting, and coordination with credit bureaus and lenders. Once work has commenced, significant effort is expended even before final outcomes are visible.
2. Refund Eligibility
Refunds may be considered on a case-by-case basis in the following situations:
- Duplicate payment made by the client due to a technical error.
- Payment made but no engagement was initiated by CredResolve.
- Any other genuine reason at the sole discretion of CredResolve management.
3. Non-Refundable Situations
Refunds are not available where:
- Work has already been initiated or partially completed.
- The client fails to provide required documents or cooperation.
- The client's credit report or lender response does not yield the client's expected outcome (as we do not guarantee specific results).
- Fees are paid for a bundled program and the client wishes to discontinue mid-way.
4. How to Request a Refund
To request a refund, write to support@mssolutionsindia.online within 7 days of payment, mentioning your name, registered mobile number, payment reference, and reason. Approved refunds are typically credited back to the original payment method within 7–14 business days.
5. Contact
Questions about refunds? WhatsApp +91 94305 32740 or email support@mssolutionsindia.online.