1. How to Raise a Grievance
If you are dissatisfied with any aspect of our service, please write to us at support@mssolutionsindia.online with the subject line "Grievance". Include your full name, registered mobile number, a description of the issue, and any supporting evidence.
2. Acknowledgement
You will receive an acknowledgement of your grievance within 2 working days of receipt.
3. Resolution Timeline
We aim to resolve most grievances within 15 working days. Complex cases may take longer, in which case we will keep you informed of the progress.
4. Grievance Officer
Grievance Officer: CredResolve Grievance Cell
Email: support@mssolutionsindia.online
WhatsApp: +91 94305 32740
Working hours: Mon–Sat, 10 AM – 6 PMWorking hours: Mon–Sat, 10 AM – 6 PM
5. Escalation
If you are not satisfied with the resolution provided, you may escalate the matter through appropriate legal or regulatory channels available under Indian law.