Last updated: 29 July 2026
1. Roles of the Parties
You (the client) are the data principal / controller of your personal and credit data. CredResolve acts as the data processor and processes your data only under your written instructions and as required to deliver the agreed credit repair services.
2. Scope & Purpose of Processing
We process your data to: obtain and review credit bureau reports, prepare and file disputes with credit bureaus, banks and NBFCs, communicate with you about your case, and comply with applicable law. We do not process your data for advertising or profiling.
3. Categories of Data
Identity data (name, DOB, gender), contact data (mobile, email, address), government IDs (PAN, Aadhaar where required for KYC), credit bureau reports (CIBIL, Experian, Equifax, CRIF), and correspondence with lenders.
4. Sub-processors
We may share your data with credit bureaus, banks, NBFCs, and secure cloud infrastructure providers strictly for the purpose of executing your case. We ensure these parties maintain reasonable security practices.
5. Security Measures
We follow reasonable security practices as required under the Information Technology Act, 2000 and the SPDI Rules, 2011, including role-based access, encrypted storage, and confidentiality obligations on all personnel handling your data.
6. Data Retention & Deletion
Your data is retained only for as long as your case is active or as required by law. On written request after case closure, we will delete or anonymise your data unless retention is required by regulation.
7. Your Rights
You may access, correct, or withdraw consent for the processing of your data at any time by writing to support@mssolutionsindia.online. Withdrawal of consent will end active processing of your case.
8. Contact
For any DPA-related queries, write to support@mssolutionsindia.online or WhatsApp +91 94305 32740.